Privacy Policy

Roadrunner Locksmith AKA LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or interact with us by phone or SMS.

1. Information We Collect

A. Information You Provide

We may collect personal information you voluntarily provide, including:

• Name
• Phone number
• Email address
• Service location
• Information submitted through contact forms or service requests

B. Mobile Messaging Information

If you opt in to receive SMS messages, we collect:

• Your mobile phone number
• Message content
• Message delivery information (date, time, status)

C. Automatically Collected Information

When you visit our website, we may collect technical data such as:

• IP address
• Browser type
• Device type
• Pages visited
• Cookies (depending on browser settings)

2. How We Use Your Information

• Provide locksmith and related services
• Communicate about service requests
• Send appointment confirmations and updates
• Provide customer support
• Improve website performance
• Maintain internal records
• Ensure security and prevent fraud

3. Mobile Messaging Terms & Conditions

By providing your phone number and opting in, you consent to receive SMS/text messages from Roadrunner Locksmith AKA LLC at (800) 873-0730 regarding:

• Account notifications
• Customer care
• Appointment updates
• Technician arrival notifications

Consent is not a condition of purchase.
Message frequency varies.
Message and data rates may apply.

Opt-Out: Reply STOP at any time to unsubscribe.
Help: Reply HELP for assistance.

4. Data Sharing

• Customer data is not shared with third parties for promotional or marketing purposes.
• Mobile opt-in and consent data are never shared with any third party.
• Any data sharing described elsewhere in this policy excludes mobile opt-in information.

5. Data Security

We use administrative, physical, and technical safeguards to protect your information. However, no internet transmission method is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have rights including:

• Accessing your personal information
• Correcting inaccurate information
• Requesting deletion of your data
• Opting out of SMS communications

To exercise these rights, contact us using the information below.

7. Retention of Information

We retain information only as long as necessary to provide services, meet legal obligations, and resolve disputes. SMS and mobile data are retained strictly for operational and compliance purposes.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.